These Terms of Service (the "Terms") govern your access to and use of the Stelaah workspace, websites, and related services (the "Services") provided by the Stelaah entity that contracts with you ("Stelaah", "we", "us"). By creating an account, accessing, or using the Services you agree to these Terms. If you accept on behalf of a company or other organization, you represent that you are authorized to bind it, and "you" and "Customer" refer to that organization.
1 Eligibility and acceptance
You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract to use the Services. The Services are for business and professional use. If you do not agree to these Terms, do not use the Services.
2 The Services
Stelaah provides a connected workspace for running client work — including projects, tasks, client records and portals, documents, files, contracts, scheduling, time tracking, estimates and invoicing, and the Aria AI assistant. We continually improve the Services and may add, change, or remove features. We will not make a change that materially degrades a core feature of your paid plan during your then-current subscription term without notice.
3 Your account
You must provide accurate information when you register and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at security@stelaah.com if you suspect unauthorized access. You are responsible for your users' compliance with these Terms.
4 Workspaces, owners, and members
The Services are organized into workspaces. The person or organization that creates a workspace is its owner and provides a workspace name, which appears on documents, invoices, exports, and portals generated from that workspace. The owner controls the workspace, manages members and their roles and permissions, and is responsible for the members it invites and the content in the workspace. Access within a workspace follows each member's assigned role.
5 Plans, billing, and taxes
Stelaah offers a free plan and paid subscription plans, generally priced per user per billing period. Paid subscriptions renew automatically for the same period unless cancelled before the renewal date. You authorize us and our payment processor to charge your payment method for all fees. Fees are stated exclusive of taxes, and you are responsible for any applicable taxes other than those on our net income.
We may change prices or introduce new charges; for paid subscriptions we will give reasonable advance notice, and changes take effect at your next renewal. If you do not agree to a price change, you may cancel before it takes effect.
6 Free plan, trials, and seats
We may offer a free plan and time-limited trials of paid features. We may change or discontinue free plans and trials, and may apply usage limits. When you add or remove seats or change plans mid-term, charges are prorated and applied to your next invoice; downgrades take effect at the end of the current period.
7 Cancellation and refunds
You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law or expressly stated, fees are non-refundable and we do not provide refunds or credits for partial periods, unused time, or features not used.
8 Your content
You and your users retain all rights in the data you submit to, store in, or generate within your workspace ("Customer Content"). You grant Stelaah a worldwide, non-exclusive license to host, store, process, transmit, display, and back up Customer Content solely to provide, secure, and improve the Services and as you instruct. You are responsible for Customer Content and for having the rights and permissions needed to use it in Stelaah. Our processing of personal data within Customer Content is governed by our Data Processing Addendum.
9 Acceptable use
Your use of the Services must comply with our Acceptable Use Policy. You must not use the Services to break the law, infringe others' rights, or harm the Services or other users.
10 Aria and AI features
The Aria assistant and other AI features are subject to our Aria AI Terms. AI output can be inaccurate or incomplete; you are responsible for reviewing it before relying on it, and you must not use AI features to produce prohibited content.
11 Third-party services
The Services can integrate with third-party products you choose to connect, such as payment, accounting, and email providers. Your use of those products is governed by their own terms, and we are not responsible for them. Connecting a third-party product authorizes us to exchange data with it as needed to provide the integration.
12 Our intellectual property
The Services, including all software, design, and content we provide (excluding Customer Content), and all related intellectual property, are owned by Stelaah and our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription, subject to these Terms. "Stelaah" and "Aria" and our logos are our trademarks; you may not use them without permission.
13 Feedback
If you give us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it to improve the Services, without obligation to you.
14 Confidentiality
Each party may receive the other's confidential information. The receiving party will protect it with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.
15 Suspension
We may suspend or limit your access if you breach these Terms or the Acceptable Use Policy, if your account is overdue, or if your use poses a security or legal risk to us or others. Where practical we will give notice and an opportunity to cure.
16 Term and termination
These Terms apply while you use the Services. You may stop using the Services and close your account at any time. Either party may terminate for material breach not cured within 30 days of notice. On termination, your right to use the Services ends; you may export Customer Content for 30 days, after which we delete it in accordance with the DPA and our retention practices. Sections that by their nature should survive termination will survive.
17 Disclaimers
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free. Service availability commitments, if any, are set out in our Service Level Agreement.
18 Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Each party's total liability arising out of or related to these Terms will not exceed the amounts you paid us for the Services in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or to liability that cannot be limited by law.
19 Indemnification
You will defend and indemnify Stelaah against third-party claims arising from your Customer Content, your use of the Services in breach of these Terms, or your violation of law or another party's rights.
20 Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will give reasonable notice, for example by email or in the Services. Changes take effect on the date stated, and your continued use after that date means you accept the updated Terms.
21 Governing law and disputes
These Terms are governed by the laws of the jurisdiction stated in your order or, if none, the jurisdiction where the contracting Stelaah entity is established, without regard to conflict-of-laws rules. The parties will first try to resolve any dispute informally by contacting legal@stelaah.com. Any unresolved dispute will be subject to the exclusive jurisdiction of the courts of that jurisdiction, except where mandatory local law gives you the right to bring proceedings elsewhere.
22 Export controls and sanctions
You must comply with applicable export, sanctions, and anti-corruption laws, and you represent that you are not located in, or a national of, a country or on a list subject to applicable embargoes that would prohibit your use of the Services.
23 Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, such as natural disasters, outages of third-party infrastructure, civil unrest, or government action.
24 General
You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. These Terms, together with the policies they reference, are the entire agreement between us on this subject. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Notices to you may be given in the Services or by email; notices to us go to legal@stelaah.com.
25 Contact
Questions about these Terms? Email legal@stelaah.com.
Questions about this policy? Email legal@stelaah.com.
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