Run every client account like a calm retainer.

You monitor systems, answer tickets, and keep retainers healthy. Stelaah keeps the client record, the service requests, the agreement, and the invoice on one thread, so support work stays orderly instead of scattered across tools. It coordinates client delivery around your technical stack; it does not replace monitoring, remote management, or a specialist ticketing platform.

app.stelaah.com

a Stelaah workspace showing MSP client accounts and service requests

The stack is solid. The client ops are not.

Tickets live apart from the accountContext is lost between the inbox, the board, and the CRM.

Onboarding reinvented per clientAsset lists and access notes never land in one place.

Agreements drift from the workSLAs are signed once, then forgotten when scope creeps.

Retainers billed from a separate toolHours and tickets done, the invoice still waits elsewhere.

Built for managed service relationships.

The same calm workspace, shaped to IT client delivery. Each account carries requests, docs, and billing together.

One record per account, with history and health in view.

Intake and service requests that land on the right client.

Tickets and project work sequenced with clear owners.

MSAs and SLAs signed and stored beside the work.

Billable hours that flow straight into retainers.

Clients submit and track without another email chain.

an IT technician reviewing systems notes with a client in a bright office

From onboard to recurring invoice.

1

Onboard

Capture assets, access, and contacts.

2

Agree

Sign the MSA and set the retainer.

3

Support

Requests, tasks, and notes on the account.

4

Review

Share status from the same record.

5

Bill

Invoice the retainer with history intact.

See the connected record, not a borrowed claim.

Inspect how the project, decision, and invoice remain connected. No testimonial or performance result is presented without approved evidence.

The Stelaah Projects workspace

ProjectsDelivery context stays current

The Stelaah Invoices workspace

InvoicesMoney stays tied to the work

One workspace, turned on for your world.

Clients Forms Tasks Contracts Time tracking Invoices Client portal Automations Files

Bring your next client account into one place.

Start with one retainer client. Keep the requests, the SLA, and the invoice together.

Start free Book a demo

Free to start. No credit card. Your work is yours to export whenever you want.