Business operations concept · updated August 8, 2026
Client Health Score
A client health score is a composite measure of a client relationship's trajectory, typically built from factors like responsiveness, payment timeliness, sentiment, scope trend, and engagement.
Example
A client whose response time has been slowly lengthening over several weeks, flagged by a health review before any explicit complaint arrives.
Why it matters
Client relationships decline gradually, not suddenly. A score built from leading indicators can surface risk weeks before a relationship visibly deteriorates, giving time to intervene.
Limits and cautions
A single number cannot capture relationship health on its own. The score is only useful alongside the underlying factors that produced it, and should prompt a conversation, not replace one.
Relevance to Stelaah
Stelaah can surface client health signals by connecting response history, payment records, and project activity where supported.
This connection describes product intent, not a guarantee that every plan or workflow supports every related capability.