Business operations concept · updated August 9, 2026
Resolution Time
Resolution time is the total elapsed time between a request arriving and it being fully and finally resolved.
Example
A billing dispute is acknowledged within an hour but takes three days to fully resolve once the finance team investigates and issues a correction.
Why it matters
Resolution time is what a client actually experiences as "how long this took," distinct from how quickly they got an initial acknowledgment.
Limits and cautions
Averaging resolution time across very different request types can hide that simple requests are slow or complex ones are fast, obscuring the real pattern.
Relevance to Stelaah
Stelaah's task and request tracking can record when an item opens and closes, giving resolution time a concrete basis where that data is tracked.
This connection describes product intent, not a guarantee that every plan or workflow supports every related capability.