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Start the client relationship with less copying and more certainty.

Automate predictable setup while keeping scope, access, expectations, and relationship judgment under human control.

Stelaah field guideUpdated Aug 9, 20267 min read

Design the handoff before automating the reminder.

Automation can create records and send predictable prompts, but it cannot repair an ambiguous promise, missing owner, or unresolved exception.

Run this sequence with one real engagement, record where human judgment enters, and automate only the stable parts.

Confirm the signed scope and commercial state

Record the source evidence, accountable owner, completion condition, and next action before the workflow advances.

Create the canonical client and project records

Keep exceptions visible and human-owned instead of allowing an automation to record a result that did not happen.

Send one structured welcome and intake path

Record the source evidence, accountable owner, completion condition, and next action before the workflow advances.

Assign internal owners, dates, access, and dependencies

Keep exceptions visible and human-owned instead of allowing an automation to record a result that did not happen.

Pause automation when an exception appears

Record the source evidence, accountable owner, completion condition, and next action before the workflow advances.

Keep the workflow attached to the client.

Stelaah connects the commercial promise, delivery record, decision history, and next action.

Use the onboarding checklist

Final checklist

  • A verified source record for the transition
  • One accountable owner
  • A visible completion condition
  • A named exception path
  • A client-safe communication step
  • A durable next action and due date

Make every transition explainable.

Start with one active engagement and automate only the steps the team already understands.