Dunning Process

Example

A friendly reminder goes out three days after the due date, a firmer one at fifteen days, and a final notice at thirty, each with a different tone and level of urgency.

Why it matters

A defined sequence removes the awkwardness of deciding case by case when and how to follow up, and ensures nothing overdue is simply forgotten.

Limits and cautions

A rigid, automated sequence applied without judgment can damage a good client relationship over what's actually a simple oversight.

Relevance to Stelaah

Stelaah's invoice reminders can escalate tone and timing automatically as a payment ages, following a defined dunning sequence.

This connection describes product intent, not a guarantee that every plan or workflow supports every related capability.