Business operations concept · updated August 9, 2026
Incident Severity
Incident severity is a defined tier ranking how serious a problem is, used to determine how urgently and how widely it needs a response.
Example
A payment processing outage affecting every client is a higher severity than a single client's report of a cosmetic display issue, and gets a faster, broader response accordingly.
Why it matters
A shared severity scale means everyone reaches the same conclusion about how urgently to respond, instead of it depending on who happens to notice first.
Limits and cautions
A severity scale with too many tiers, or vague criteria for each, becomes a judgment call every time rather than a genuinely shared standard.
Relevance to Stelaah
Stelaah's task and request priority fields can encode a severity tier that drives routing and notification, where that configuration is supported.
This connection describes product intent, not a guarantee that every plan or workflow supports every related capability.